Returns & Refunds

Our Commitment to Your Satisfaction and Product Safety

At Dr. Worden's Online Store, we carefully select our health and wellness products and want you to feel confident in your purchases.

We offer a 60-day return window for eligible consumable products and a 30-day return window for eligible non-consumable products, subject to the conditions below.

We also take product integrity seriously. Returned supplements and other consumable health products are never resold or redistributed, even when the packaging appears unopened. Once a product has left our controlled inventory, we cannot independently verify how it was stored or handled.

1. Return Eligibility

Consumable Products — 60 Days

Eligible supplements and other consumable products may be considered for return within 60 calendar days of the original purchase date.

• Unopened Products: Products in their original, factory-sealed condition may qualify for a refund to the original payment method following approval and inspection.

• Opened Products: Opened consumable products may qualify for store credit following assessment, provided they have not been substantially consumed, intentionally altered, or misused.

• Substantially Used Products: Empty or mostly consumed products generally do not qualify for a standard satisfaction refund or store credit.

Opened-product satisfaction credits are ordinarily limited to one unit per formula per customer. Additional requests are subject to management approval.

Non-Consumable Products — 30 Days

Eligible non-consumable products may be considered for return within 30 calendar days of the original purchase date, provided they are unused, complete, and in their original packaging.

Certain specialty items are final sale, as explained below.

2. How to Request a Return

All returns must be reviewed and approved before products are shipped back.

To request a return, please contact us:

Email: info@drworden.com

Phone: 480-588-2233

Please provide your order number, product name, and reason for the return.

Our team will review your request and provide return instructions and the appropriate return address if the product needs to be sent back.

Please do not send merchandise to an address without first obtaining return approval.

3. Return Assessment, Refunds & Store Credit

All return requests are subject to assessment under this policy.

When a physical return is required, we will inspect the returned merchandise before determining final eligibility.

Following completion of our return assessment, we will determine whether a refund or store credit is appropriate based on the product's condition, return reason, and applicable policy terms.

• Approved Refunds: Eligible refunds will be issued to the original payment method used for the purchase. We generally process approved refunds within 5–10 business days after completing the required inspection and assessment.

• Approved Store Credit: Where store credit is the appropriate resolution, it will generally be issued within 5 business days after approval and may be used toward a future eligible purchase.

Your bank or card issuer may require additional time to post an approved refund.

We will notify you when your refund or store credit has been processed.

We reserve the right to deny discretionary returns that do not meet the conditions of this policy. This does not limit any remedies required by applicable law.

4. Damaged, Defective, Incorrect or Missing Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible, preferably within 7 calendar days of delivery.

Please provide your order number and a description of the problem. Photographs may be requested when appropriate.

After reviewing the issue, we will provide an appropriate resolution, which may include:

• Replacement of a damaged, defective, or incorrect product.

• Refund to the original payment method for an affected item.

• Replacement or refund for a verified missing item.

• Store credit when offered and accepted as an appropriate resolution.

If an item is unavailable for replacement, we will arrange an appropriate refund.

For verified store errors or damaged or defective products, we will cover reasonable return-shipping expenses when a return is required.

We may authorize disposal of a damaged consumable rather than require that it be shipped back.

The suggested seven-day contact period does not limit applicable rights involving defects or other legally required remedies.

5. Return Shipping

For standard returns, including a change of mind or dissatisfaction with a product:

• The customer is responsible for return-shipping costs.

• Original shipping and handling charges are generally non-refundable.

• We recommend using a trackable shipping service.

• We are not responsible for return packages that are lost before being received.

When a return is necessary because of a verified error on our part or a damaged or defective product, we will cover reasonable return-shipping expenses.

6. Products That Are Not Eligible for Standard Returns

The following items are generally final sale:

• Books, CDs, digital downloads, and media products.

• Exercise equipment, saunas, and other designated specialty items.

• Products expressly identified as final sale at the time of purchase.

• Products that have been substantially consumed, intentionally altered, or misused.

• Products purchased from retailers other than Dr. Worden's Online Store.

Products that are past their labeled expiration date generally are not eligible for ordinary satisfaction returns. However, concerns about products received expired, defective, damaged, or materially different from their descriptions will be reviewed separately.

Final-sale exclusions do not override any remedies required under applicable law.

7. Safety and Integrity of Returned Products

To protect our customers and maintain product integrity, we never place returned consumable products back into saleable inventory.

We do not resell or redistribute returned supplements, even when the packaging appears unopened.

Returned consumables are segregated from saleable inventory and handled according to our internal quality and disposal procedures.

8. Additional Return Conditions

Return decisions are based on the product's condition, purchase history, stated reason for return, and our published eligibility requirements.

We reserve the right to review repeated or potentially abusive discretionary return requests.

Any exception to our standard policy is considered individually.

Nothing in this policy limits consumer rights or remedies that cannot lawfully be excluded.

Questions or Return Assistance

Please contact:

Dr. Worden's Online Store

Email: info@drworden.com

Phone: 480-588-2233

We appreciate your trust and look forward to helping you find products that support your health and wellness goals.